As HANTHIS, we value customer satisfaction and respect consumer rights. In case of any problem, dissatisfaction, and bad experience about the products that you have purchased, we receive your requests, evaluate our options, and resolve your problems as soon as possible.
The process of the products to be return are mentioned below. If any of the following conditions are not provided, a return request will not be accepted.
REQUESTED ITEMS FOR RETURNS
1. THE PRODUCT
2. THE INVOICE AND THE DELIVERY NOTE OF THE PRODUCT (WITH ALL COPIES)
1. THE PRODUCT
a. If the Product(s) to be returned are used or damaged, your return request cannot be met.
b. The return request must be made within 14 days.
c. The product must have been delivered to us solidly and undamaged with its standard accessories, as received.
2. THE INVOICE AND THE DELIVERY NOTE OF PRODUCT
a. The invoice and the delivery note of the product must be sent for the return process.
SHIPPING TERMS
a. If the returned products are returned because they were defective, the shipping fee will be covered by HANTHIS as long as it is sent with our preferred cargo firm.
b. In case we receive the delivery of the products within the above-mentioned conditions, the refund will be processed on the first working day after the product reaches us. The refunded amount will be transferred to your bank account belongs to the relevant bank. Refunds made to credit and debit cards are generally completed in 7 days, but keep in mind that it might take longer due to your bank’s practice.
SHIPPING PROCESS OF PRODUCT TO BE RETURNED
The product to be returned can be sent to our address via one of the shipping firms. The fee of the return shipment of defective products will be covered by us as long as it is sent by our preferred shipping firm. If the customer has used the right of withdrawal of products, shipping costs will be paid by the customer.
General return conditions are mentioned bellow.